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Job: Director of Operations

Title Director of Operations
Categories Hospitality-Tourism, Management
Location Aruba
Job Information

For a large Timeshare resort in Aruba we are looking for a:

Director of Operations

As the Director of Operations, you hold a key management position that determines the success of the resort both in terms of guest satisfaction, operational results, quality of service and safety & security. You display an excellent level of commercial awareness, while building and maintaining relationships with internal and external guests. You provide the leadership, management and vision necessary to ensure that the Operational Departments have the proper staffing, procures and controls in place to ensure an optimal operation.

Duties & Responsibilities

  • Fully responsible for all aspects of the departments (Housekeeping, Maintenance, Front Office, Guest Services, Grounds) under his/her responsibility, including planning, budgeting, personnel and performance;
  • Ensures the premises, rooms and public areas are in perfect condition to receive and serve the guests, including cleanliness, ambiance, service readiness, staff grooming & hospitality culture;
  • Conducts frequent operations team meeting with his/her Department Heads to discuss routine operational matters, guest feedback and action taken for service recovery, as well as any staff issues;
  • Ensures that Standard Operating Procedures are implemented and verifies compliance during routine operational round;
  • Monitors an effective and smooth coordination and execution of tasks between his/her departments;
  • Assesses and reviews customer satisfaction and service recovery process; reviews and identifies learning & development needs, discusses same with HR and assists with development programs where necessary;
  • Provides timely and constructive feedback to all direct reports as and when required either formally or informally;
  • Monitors and maintains operation and overhead cost in order to maintain maximum profit to the organization
  • Is available on call 24 hours a day to resolve any urgent problems on emergencies

Requirements

  • General education related to hospitality, preferably on a Bachelor’s level;
  • At least five years of work experience within the timeshare industry in a Rooms of Maintenance Division management level position;
  • Experience with resort operation systems; experience with/knowledge of Timeshare systems is a plus;
  • Experience in/affinity with resort maintenance;
  • Highly organized, efficient and skillful in project planning/ tasks and able to prioritize projects/ tasks;
  • Socially engaged, passionate, easy communicator, convincing and representative attitude;
  • Familiar with facts and figures and proficient in Word, Excel, PowerPoint;
  • Excellent written and verbal skills in English, Spanish, Dutch and Papiamento
  • Pro-active and result driven;
  • Both team player and hands-on.

If interested in this position and the profile describes you, please do not hesitate to apply immediately. For any additional information you can call us at (297) 583-1338 or send us an email at info@advance-hrs.com

 

Apply Now

Our Address

Wayaca 31 A Oranjestad,

Aruba Tel: (297) 583-1338 Fax: (297) 583-8250