Commercial & Residential Supervisor

The Commercial & Residential Supervisor is responsible for a proper execution of all landscaping maintenance activities with commercial accounts. The Commercial & Residential Supervisor coaches his team of gardeners to deliver the highest level of customer service. He/she is responsible for complying with the established departmental sales and cost budgets and the company policies and procedures.

• Contacts customer (commercial & residential) regularly during execution of project to ensure customers satisfaction;
• Handles all claims and complaints from customers in an efficient and proper manner;
• Ensures that maintenance work is executed on time and within schedule, while inspecting each maintenance site at least once a day;
• Ensures good condition and availability of equipment and tools needed to perform scheduled maintenance activities;
• Makes weekly inspection rounds per customer and report findings to Landscaping Services Manager;
• Responsible for the Commercial & Residential Maintenance inventory of cars and all equipment;
• Organizes regular department meetings and ensures motivated and well-trained staff with customer-friendly attitude, while setting example;
• Periodically performs constructive performance evaluation of staff;
• Walks around, performing spot checks and taking corrective steps up to and including coaching and disciplinary action towards employees;
• Keeps abreast of development in landscaping area and brings observed trends to the attention of Landscaping Services and peers;
• At all times, has the overall interest of the company at heart and portrays a cooperative attitude towards challenges in own and other departments.